Help

Something not working? Try these first. Most problems are fixed by step 1.

1Refresh the pagePull down on your phone, or press F5 on a laptop. This fixes most problems, especially right after we release an update.
2Check your connectionSwitch between Wi-Fi and mobile data, or move closer to your router.
3Log out and log in againTap your name at the top, then Sign out, and log back in.
4Try another browserFor example Chrome instead of Safari, or open a private / incognito tab.

Still stuck? Message us

Tell us what you were trying to do and, if you can, send a screenshot. Problems that crash a page are also reported to us automatically.